Privacy Policy

Last updated: 16.09.2025

At Lottie Foden (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect and process the following types of personal data:

Identity Data: name and title.
Contact Data: email address, telephone number.
Enquiry Data: information you provide when contacting us about lettings, property management, or investment enquiries.
Marketing Data: preferences for receiving updates, insights, or marketing communications.
Technical Data: IP address, browser type, device information, and website usage data.

How we use your information

To respond to your enquiries and provide lettings or property-related advice.
To communicate with you about landlord services, property investments, or related opportunities.
To send marketing communications where you have opted in.
To improve our website, services, and user experience.
To comply with legal and regulatory obligations.

Lawful basis for processing

Consent – where you opt in to receive marketing or communications.
Contractual necessity – to respond to enquiries or provide services requested by you.
Legal obligation – where we are required to comply with applicable laws.
Legitimate interests – to manage and grow our lettings and property consultancy services.

Sharing your information

We do not sell your personal data. We may share your information with:

Professional advisers such as accountants or legal advisers.
Service providers or contractors who support our business operations.
IT and website service providers.
Regulatory or legal authorities where required by law.

Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry data is retained only as long as needed to manage communications and services. Marketing data will be retained until you unsubscribe.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is limited to those who have a legitimate business need.

Your rights

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (subject to legal obligations).
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where consent is relied upon.

To exercise any of these rights, please contact us using the details below.

Cookies & website use

Our website may use cookies to improve functionality, analyse website traffic, and enhance user experience. You can control or disable cookies through your browser settings; however, some features of the website may not function correctly.

Contact us

Lottie Foden
Lettings expert – helping landlords let their properties & invest 🔑🪧
Greater Stoke-on-Trent Area
Email: info@lottiefoden.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly: www.ico.org.uk.